College Account FAQ
College Account FAQ
(Frequently Asked Questions)
You are eligible for a Student Network Account as soon as you are enrolled at South Puget Sound Community College. Official college e-mail accounts are available for all currently enrolled students, through an arrangement with MS Exchange Labs. EMAIL ADDRESS FORMAT The addresses are all of the form "". Students must activate their account before it can be used through the Student Network Account website (https://secure.spscc.ctc.edu/sna).
The addresses are all of the form "". students must activate their account before it can be used through the student network account website (https://secure.spscc.ctc.edu/sna).
After you have confirmed your enrollment, use a browser to go to https://secure.spscc.ctc.edu/sna to enable your account and e-mail. In most cases your account and e-mail will be ready within 24 hours. Accounts cannot be created if essential student data is missing, in error, or you are not currently enrolled. Information on enrollment status is taken from the college Student Management System (SMS). Check with Enrollment Services (360-596-5241) to ensure your data is up to date.
Students may request a change in their Student Network Account for the following reasons, legal name change or harassment. For e-mail harassment issues you should work through the Student Code of Conduct process and Exchange Labs e-mail support.
For a name change you should work through Enrollment Services at the college (x5241). Once approved you will be directed to the Dean ITS (360-754-7711) for getting a new e-mail address based on your new name. You will need to start using the new e-mail account right away. You will have access to your old e-mail account for approximately 30 days. We recommend that you configure your old e-mail account to forward to your new address so you don't miss any communications.
Student Network Accounts are deleted the 2nd quarter following discontinuation of enrollment, graduation, or for violation of the student code of conduct and/or the college's acceptable use policy. Your e-mail address will be valid even after you are not enrolled, but check the http://outlook.com site for what will change. Policy violations will result in the blocking and/or termination of your Student Network Account and e-mail and loss of any files on network folders or web sites.
Exchangelabs.com is an expanded and enhanced service offering of Microsoft Live@edu which provides students and alumni with free hosted communications and collaboration services such as e-mail.
South Puget Sound Community College is working with Exchange Labs to provide a free e-mail address to every student. With consistent e-mail delivery in place, most of the communication between administration or faculty and students could be done via e-mail instead of paper based mail. This will improve efficiency, security, and reduce cost. Your e-mail account will have spam- and virus-filtering, a familiar web-based interface with folders and preview pane and e-mail forwarding. The program is hosted on servers managed by Microsoft to provide high levels of reliability, spam-filtering, and performance.
As long as you use a supported browser, you can check your e-mail account and send/receive e-mails. Supported browsers currently are IE 7 and Firefox 3.
Contact e-mail support. Students will be able to use standard MSN web-based support (https://support.live.com) for Live services and will be able to provide feedback on Exchange Labs service via Microsoft's feedback link on Exchange Labs splash page.
There are a number of methods to combat spam on the platform. SmartScreen™ Technology learns to detect spam based on your reporting spam in your inbox. SenderID Framework matches the sender's e-mail address against their IP address to protect against spoofing. About 95 percent of all spam and 99 percent of image-based spam are blocked. While spam traffic has increased 40 percent across the Internet, spam is down 80 percent over the past year, thanks to the work of the Exchange Labs staff, spam-fighting team and technologies. You can set individual junk mail folder rules, block lists, and safe lists.
If a student wishes to have e-mail redirected from their official "@live.spscc.edu" address to another e-mail address, they may do so at their own risk. Having e-mail redirected does not absolve a student from the responsibilities associated with official communication sent to his or her "@live.spscc.edu" account.
eTutoringThe Western eTutoring Consortium provides free online tutoring in a range of subject areas to all currently enrolled SPSCC students.
Early Advantage ProgramA new partnership with South Puget Sound Community College and Brandman University.
Virtual Transfer Pathway
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